The Spider world

Are you finding it increasingly hard to set your business apart from everyone else’s? Day after day it seems that the companies out there are bringing out an endless parade of promos and gimmicks all designed to win over the fickle consumer. While being able to provide quality goods and services at a good price is key—you should also take a look at the level of customer service that you can provide. I own an online tutoring site that caters to different grade levels and specializes in English, Math, and Science subjects. While a lot of the sessions are done through web conferences I noticed that we didn’t really have any means of giving real time customer sales support. To remedy this problem, I put a live chat support in place.

With Live Moz, I didn’t even have to pay a ridiculously high amount for the system that my staff would be using because they offer free live chat software. That means, no set-up or monthly fees and absolutely no obligation to upgrade unless you would like to further improve your conversion  rate optimization by cutting down on cost per customer acquisition. Aside from the basic messaging functions, the system also comes with theseadditional features: knowledge base, case tracker, prospect identification, conversion tracking, and performance evaluation. We have received countless positive feedback on our new chat support as it allows our staff to answer customer inquiries real-time and gives them the opportunity to explain the benefits and features of our services, resulting in additional sign-ups and enrollment in our tutoring sessions. This roll-out has been such a success
that we are considering upgrading to Live Moz Edge soon.

Last 5 posts by Azi Azimi

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